Hassle-Free Returns and Customer Satisfaction

At Garden Aura, we are dedicated to providing an excellent experience throughout your shopping journey, including after-purchase support. Our return policy is designed to offer a smooth and fair process.

You can return most items within a week of delivery if you’re not completely satisfied for a valid reason. Before making a return you have to contact us or email us to explain about why you want to return the item. The return is subject to the following conditions:

• Eligibility: Items must be returned in their original condition and packaging, including all tags and accessories.
• Non-Returnable Items: The following items cannot be returned:
  • Discounted or special offer items
  • Flash sale items
  • Bundled products (unless the entire bundle is returned)
  • Items returned after a week  from delivery

For any questions regarding our return policy, please contact us at support@gardenaura.co.uk.

Order Cancellation

For any questions regarding our Cancellation Policy, please contact us at support@gardenaura.co.uk.

Warranty

We offer a 3-month warranty from the date of purchase, covering defects in materials or workmanship under normal use. This warranty excludes damage caused by misuse, accidents, or unauthorized repairs. The warranty applies to purchases made directly through gardenaura.co.uk and is non-transferable.

For any further inquiries or support, feel free to contact us at support@gardenaura.co.uk. We’re here to help ensure your satisfaction with our products and services.